Frequently asked questions
FAQ
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you can order as a guest. However, creating an account comes with several benefits:
- Faster checkout process
- Easy access to your order status and history
- Exclusive updates on new releases and promotions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards including VISA, MasterCard, Discover, AMEX, and PayPal.
HOW SECURE IS MY ONLINE ORDER?
Your security is our priority. When you make a purchase, all your information is securely entered on an SSL-encrypted page. This data is then securely transmitted to our credit card provider for authorization. Rest assured, your credit card information is not stored on our servers.
ARE THERE ANY EXCHANGE RATE FEES?
All transactions are processed in US Dollars. If your credit card is based in a different currency, your total order amount will be calculated based on the current exchange rate applied by your card issuer at the time of transaction.
HOW DO I SET MY SHIPPING ADDRESS?
Please ensure that your shipping address is entered using the English language input method, including punctuation. If your address includes non-English characters, we recommend replacing them with similar English letters. For example, use "c" instead of "ç".
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Once your order is processed or shipped, we are unable to change the shipping address. We recommend using your residential address, as customs delays may occur at the destination if a vacation address is provided.
HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY ORDER?
Our product preparation takes approximately 1 to 3 days. Shipping typically takes 4 to 6 days, depending on your selected shipping method. Once your order is shipped, we will send you an email with a tracking number and a link to track your package. Please note that customs delays may affect delivery time.
WHAT IF ITEMS ARE MISSING FROM MY ORDER?
If you notice any missing items, please contact us immediately at support@glowbia.com.
WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?
If there’s an issue with your order—such as receiving the wrong size, color, defective item, or something else you didn’t expect—simply notify us. We’ll provide you with a refund and you won’t need to return the product.
Do you offer exchanges?
We don’t offer direct exchanges, but if you receive an item that doesn’t meet your expectations, simply reach out to us. We’ll be happy to send you a replacement right away
Do you ship internationally?
At the moment, we only offer shipping within the United States. However, we plan to expand our shipping options worldwide in the future. Stay tuned for updates!
STILL HAVE QUESTIONS? If you have further inquiries, feel free to contact us at support@glowbia.com. We’re happy to assist you!